Make sure to allow the pop-up - it's our live chat window. Before chatting, you may need to sign into Skype if you aren't already. Select the Cancel option in your Subscription Renewal details. Go to the Amazon Music Unlimited section. Need to chat with an agent about your refund? Start a live chat with customer service now. If you signed up through Amazon, you may cancel your Amazon Music Unlimited plan at any time using the following steps: Go to Your Amazon Music Settings. Select the Confirm Refund button and we'll automatically issue a refund to the same payment method used to make the purchase.We can't give refunds for charges older than 90-days or for subscriptions that have been used or expired. Note: If you don't have the Refund button and believe you're eligible for a refund in accordance with our refund policy in Skype's Terms of Use, make sure you're signed into the correct Skype account. From your purchase history, select the order you want a refund for. If you're eligible for a refund, you'll have the Refund button.Use this link to sign into your Skype account profile page.You need to request a refund from Apple or request a refund from Google Play. Note: If you made an in-app Skype purchase through iTunes or Google Play, we're unable to provide a refund. We can't give refunds for charges that are more than 90-days old. Charges made in error if you contact us within 90-days of purchase.Fraudulent use if we determine your account was taken over by a third party.Technical issues that we determine to be Skype's fault. If you purchased your subscription on an iOS device, in the AppStore: Its definitely possible to request a refund.Outside of the 14-day period in the EU, refunds are at the discretion of Skype (EU customers only). Note: If you purchased your subscription through an App Store such as the Apple App Store, Amazon or Google Play, please refer to the app stores terms and. Skype Credit that hasn't been used if the refund is requested within 14-days of purchase.Subscriptions that haven't been used and haven't expired.Skype can't complete refunds if the original payment method is no longer available, for example your credit card expired, the PayPal account is closed, or where the payment method doesn't allow refunds. Refunds are made using the same payment method used to make the initial purchase. Yes! If eligible, Skype refunds are given in accordance with our refund policy in Skype's Terms of Use.
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